I don't think they prioritize their customers-take a look at their Support Forum, many questions and concerns had been ignored for years. Their Support behavior is also a con: more specifically their intermittent token deactivations and the ensuing email rituals to reactivate the token. I try to support these companies that try to do something useful and saves me time.Īt this point their software and "support" are not ready for prime time Their Support Staff can flip from Hyde to Jeckyll unpredictably-these token deactivations had been a problem for years, when I emailed them they would send me predictable canned response: " You can only activate on one computer" to which I would reply that I have a laptop and then I would get the response that they understand, so they are reactivating my token I got a little hostile reply later that insinuated that I am using the token on more than 2 computers-I had upgraded my laptop and it took a few more emails to iron that out I get the impression it's a small company, to help me understand its idiosyncracies
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